FAQ

  • We book event dates as far out as one year. During the holiday season, October thru January, it is best to place your order at least 30 days in advance to ensure our availability. If this is a last-minute order, we can accommodate your needs within one week or less. If you are requesting a sculpture with frozen inclusions, we like to have at least 2 weeks to achieve optimum quality.

  • Sculptures last about 6-8 hours depending on design.

  • On the day of your event, we usually arrive one hour prior to your guest arrival time. We refer to this as the Start Time on the work order. Our arrival time is referred to as the delivery time on the purchase order.

  • We do not provide the table for the sculpture to sit on, unless arranged with our sales team. We ask that you provide a sturdy, four-legged table, and have it set up when our crew arrives.

  • We anchor all sculptures on a base slab to ensure safety, so they cannot be tipped over.

  • Sculptures look best in front of a dark wall or backdrop. White and clear ice tends to blend in to white or light-colored wall.

  • If your event will be held upstairs, and there is no elevator access, please let us know prior to your event.

  • If you purchase a Luge or Bottle Bunker, chill the liquor in the freezer the night before. This will make it more enjoyable for your guests and it will help preserve the sculpture longer.

  • Wedding events require payment in full upon receipt of the purchase order. Failure to remit payment in full will not secure your order and delivery.

  • We make our ice blocks in house to ensure high quality sculptures.

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